Refund Policy for Everestbuys.com
1. General Refund Policy
1.1 Consumer Refunds:
Eligibility: Consumers may be eligible for a refund under the following circumstances:
Product(s) received are damaged, defective, or not as described.
Product(s) ordered are canceled before shipment (if applicable).
Consumer dissatisfaction with the product(s) received, subject to vendor-specific return policies.
Request Process: Consumers must initiate refund requests within [X] days of receiving the product(s) by contacting Everestbuys.com customer support.
Refund Method: Refunds are processed back to the original payment method used for the purchase, unless otherwise agreed upon with the consumer.
1.2 Vendor Responsibilities:
Product Quality: Vendors are responsible for ensuring that products sold meet quality standards and match their descriptions.
Communication: Vendors must provide clear and accurate product information, including refund and return policies specific to their store, visible to consumers on Everestbuys.com.
2. Vendor-Specific Refund Policies
2.1 Vendor Refund Policies:
Policy Disclosure: Each vendor on Everestbuys.com is required to have a clear refund policy visible on their store page.
Terms and Conditions: Vendors may set their own refund terms, which may include conditions such as:
Refund eligibility criteria (e.g., time limits, condition of returned items).
Methods of refund (e.g., store credit, exchange, partial refund).
Return shipping responsibilities (e.g., vendor covers return shipping costs or consumer responsibility).
2.2 Consumer Awareness:
Policy Accessibility: Consumers are encouraged to review and understand the refund policies of individual vendors before making a purchase.
Dispute Resolution: In case of disputes or disagreements regarding refunds, Everestbuys.com may facilitate communication between the consumer and vendor to seek resolution.
3. Dispute Resolution and Exceptions
3.1 Dispute Resolution:
Mediation: Everestbuys.com may mediate disputes between consumers and vendors to facilitate fair resolutions.
Final Decision: In cases where a resolution cannot be reached, Everestbuys.com reserves the right to make a final decision based on the evidence provided.
3.2 Exceptions:
Non-Refundable Items: Certain items may be non-refundable, such as personalized or custom-made products, perishable goods, or digital downloads. Vendors must clearly specify such exceptions in their refund policies.
4. Updates and Modifications
4.1 Policy Updates: Everestbuys.com reserves the right to update or modify this refund policy at any time. Updated policies will be effective immediately upon posting on the website.
Notification: Consumers and vendors will be notified of significant policy changes via email or through prominent notices on Everestbuys.com.
5. Contact Information
For inquiries or to request a refund, please contact Everestbuys.com customer support at [Customer Support Email] or visit the [Contact Us] page on our website.